Privacy Policy

1. Introduction & Legal Entity

This Privacy Policy explains how NESH MUCHOKI AUTOTECH (carrying on business as NeshAutoTech, registered under business registration number BN-DLSZJ99Z pursuant to the Registration of Business Names Act of Kenya) collects, stores, protects, and handles your personal information when you visit our website, order vehicle spare parts, or communicate with our technical team.

We are committed to full compliance with the Kenya Data Protection Act, 2019 and international data protection standards.

2. Information We Collect

When you interact with our platform, we may collect the following categories of data:

• Contact & Identity: Full name, telephone/mobile number, and email address for order receipts and dispatch notifications.
• Delivery Information: Physical delivery address, Map Pins, building details, and county selection.
• Vehicle Specifications: Make, model, year, engine code, and Vehicle Identification Number (VIN/Chassis) supplied to ensure 100% genuine fitment.
• Transaction Data: M-Pesa payment confirmation codes, order totals, and fiscal eTIMS invoice references. We do not store customer M-Pesa PINs or full debit/credit card numbers.

3. How We Use Your Information

Your information is used strictly for legitimate automotive business operations:

• Processing customer orders, dispatching spare parts, and providing live order tracking.
• Verifying accurate part compatibility against manufacturer specifications and Japanese/European catalogs.
• Issuing KRA eTIMS compliant tax invoices and official sales receipts.
• Customer service assistance, technical support for dashcams and electronics, and warranty verification.

4. Third-Party Disclosures

We do not sell, rent, or lease customer data. We share necessary data only with trusted partners required to complete your service:

• Courier & Logistics Partners: (e.g., G4S, Wells Fargo, local rider couriers) solely for delivering packages to your doorstep.
• Payment Processors: Licensed payment gateways (Safaricom M-Pesa, Paystack) under bank-grade encryption protocols.
• Statutory Authorities: Kenya Revenue Authority (KRA) for statutory eTIMS tax reporting as required by Kenyan law.

5. Data Retention & Customer Rights

In accordance with Kenyan statutory record-keeping, order and invoice data is retained for a period necessary for accounting, tax verification, and warranty fulfillment.

Under the Data Protection Act, you have the right to request access to your personal records, demand corrections of inaccurate records, or request complete account erasure, provided no pending transaction or statutory tax obligation exists.